Last updated: June 2026
1. Who we are
NeBite is a hyperlocal food ordering platform that connects home cooks (sellers) with neighbours (buyers) within the same locality. We are operated by NeBite (contact.nebite@gmail.com).
2. Information we collect
- Phone number — used to verify your identity via WhatsApp OTP and to contact you about orders.
- Name and flat/unit number — provided by buyers when placing an order, shared with the seller for delivery.
- Order details — items ordered, quantities, amounts, and payment status.
- Device push token — used to send you order notifications (sellers only).
- Kitchen name and locality — provided by sellers to identify their storefront.
3. How we use your information
- To process and fulfil food orders between buyers and sellers.
- To send order confirmation and payment reminder messages via WhatsApp.
- To send push notifications to sellers when a new order is placed.
- To authenticate users securely via OTP.
4. Information sharing
We do not sell your personal data. Buyer information (name, phone, flat number, order details) is shared only with the seller fulfilling that specific order. We use the following third-party services:
- Meta WhatsApp Cloud API — to deliver OTP verification codes and order reminders.
- Expo / Firebase FCM — to deliver push notifications to seller devices.
- AWS (DynamoDB, Lambda, S3) — to store and process app data securely.
5. Data retention
Order and account data is retained as long as your account is active. You may request deletion of your data at any time by contacting us at contact.nebite@gmail.com.
6. Security
All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. We do not store WhatsApp OTPs after verification.
7. Children’s privacy
NeBite is not directed at children under 13. We do not knowingly collect data from children.